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Personalizing service with video chat

March 27th, 2017 lyle VoIP 2017march27voip_b, customer service, online video chat, unified communications, voip

Whether you’re a customer or a customer service agent, don’t you sometimes wish you could see the person you were talking to during a product or service issue resolution? Audio-only conversations can get the job done, but seeing the person at the other end of the line brings a whole new level of interaction that […]

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Lyle Epstein’s Systems Engineer Blog

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