To be a competitive eCommerce business, you need to be taking advantage of cutting-edge technologies like artificial intelligence (AI). With AI, large sets of data can be analyzed and used to make informed decisions and perform tasks that will elevate your online sales. Below, we delve into the AI strategies that can revolutionize your eCommerce […]
Revolutionize your eCommerce sales with AI
Future-proofing your business communications: Why AI-powered VoIP is the intelligent choice
For businesses seeking to optimize their Voice over Internet Protocol (VoIP) systems, artificial intelligence (AI) presents a compelling opportunity. AI-powered VoIP solutions go beyond cost savings, offering a comprehensive strategy to enhance telecommunications efficiency and user experience. AI-powered call analysis AI-powered customer experience analysis offers valuable insights into your customer service operations. These tools can […]
Transform your business operations with cutting-edge technology
Today, new and upcoming technology can bring about a notable transformation for businesses across industries. It is an invaluable resource that has opened up numerous avenues for business expansion and outreach to new audiences. This article highlights the significant advantages that can be gained by integrating new technology into your business. These benefits have the […]
The benefits of call recording: Get more from your conversations
Recording phone calls is a common practice for many businesses. It allows them to analyze customer sentiment, track employee performance, and measure other essential data points to help optimize caller experience and improve their brand image. In this article, we’ll dig deeper into the benefits of call recording. Pinpoint problem areas Call recording can help […]
How AI-powered VoIP is changing the game for businesses
The world of business telecommunications is changing. Voice over Internet Protocol (VoIP) systems have been around for a while, but with the advent of AI-powered automation, they are becoming more efficient and effective than ever before. If you’re not already using an AI-powered VoIP system in your business, you’re missing out on a lot of […]
Recording calls is good for business — here’s why
Is your customer service department lagging in terms of quality? If so, it may be time to review the call quality of your customer service representatives. One of the best ways to do that is to use your Voice over Internet Protocol (VoIP) system’s call recording feature. By listening to recorded calls, you can find […]
How AI can shape the future of VoIP
Artificial intelligence (AI) can significantly complement Voice over Internet Protocol (VoIP). Here’s how AI-enhanced VoIP can introduce remarkable efficiencies to your business communications. Interactive voice response (IVR) systems with conversational AI An IVR system is designed to automatically respond to customer queries with AI agents. These agents allow businesses to take on more customer calls […]
VoIP for SMBs: Hardphones or softphones?
Your company has decided to avail of Voice over Internet Protocol (VoIP) and has given you the task of choosing between its two types: traditional desk phones (hardphones) or software-based phones (softphones). Worry not — we’re here to help you understand the benefits of each type. What’s a hardphone? A hardphone functions like a normal […]
Advantages of call recording
Customer service representatives are prone to errors; after all, they’re only human. However, if your business is using a Voice over Internet Protocol (VoIP) system, human errors can be minimized by using call recording. Discover how this VoIP feature can enhance your employees’ productivity. #1. Improve customer service One of the most important reasons why […]
Stay afloat during the pandemic: 5 useful tips
As the coronavirus disease continues to spread all over the world, more and more businesses are faced with a difficult decision: find a way to adapt to the current situation or close their doors forever. Here are some tips to help your business adjust to the challenges of the pandemic and stay afloat during these […]