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Hold messages: tips to avoid irking clients

June 13th, 2017 lyle VoIP 2017june15voip_b, customer service, on-hold message, voip

When your customers call your support hotline, they want to be connected to a helpful customer service representative, not experience another hassle. But when they get irked by your unprofessional on-hold messaging system, they can get doubly frustrated and become harder to appease. Here are some tips to make your on-hold messages pleasant to your […]

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Lyle Epstein’s Systems Engineer Blog

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