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If you don’t want your customers to switch to your competitors, customer satisfaction should be on top of your priority list. One sure way to keep them satisfied is by having a professional yet customer-friendly phone strategy. Something as simple as your automated on-hold messages may seem inconsequential, but when people need help, you don’t […]

Digital literacy is all about mastering essential computer skills like navigating search engines and word processors. But one of the most crucial you need to learn is Excel. Check out these tips to be an Excel master. Pie and Sunburst Charts Everyone knows that bombarding stakeholders with endless numbers and decimal points is the wrong […]

Unless the computer app is critical for your work, alerts about a new patch update or incoming message can distract you. Luckily, you can personalize your notifications settings on Windows 10’s action center using these three simple steps. Overarching action center settings First of all, you should customize your Windows 10 system-wide notifications settings. To […]

Facebook’s most recent monthly active users numbered over 2.3 billion. That’s almost one account for every three people on the planet! Many of your ideal customers use this platform to interact with businesses and creating a page for them to engage with yours costs almost nothing. Here are six free ways to get more eyes […]

Can you name five cybersecurity best practices? Most people can’t, and few of those who can, actually follow them. Unfortunately, cyberattacks are far too common to be lax about staying safe online. Your identity could be stolen, or even worse, you could expose private information belonging to your company’s clients. There are many ways you […]

Apple’s iPad continues to grow in popularity as a personal tablet, but it also has a lot of potential for small- and medium-sized businesses (SMBs). You may be using your iPad for surfing the web and composing the occasional work email, but it can do a lot more than that. Take a look at our […]

Hardware-as-a-Service (HaaS) is not a new concept. Similar to Software-as-a-Service (SaaS), where you pay a monthly fee to a service provider in order to use a piece of software, HaaS lets you do the same to use state-of-the-art hardware. But what benefits does it offer your business? Big savings For SMBs, cash flow is a […]

The cloud allows businesses to take a more hands-off approach to managing their IT resources. And the hybrid cloud is rapidly becoming the most popular option in this category, especially for small- and medium-sized businesses (SMBs). Hybrid clouds are a combination of private and public clouds. In the former, data and applications that require tighter […]

Technological advancements have a tremendous effect on the healthcare industry. Something called machine learning is the first step toward artificial intelligence (AI) and it’s already streamlining service delivery for those in the medical profession. Here are a few examples your practice could be missing out on. Virtual personal health assistants At the helm of the […]

What recent tech fads has your SMB dismissed as silly? 3D printing, internet of things…Pokémon GO? Juvenile as they may seem, these trends helped a lot of businesses make money. Navigating them may seem like a lost cause, but with the right know-how, you can earn profits by exploiting current tech trends. Let’s take a […]