Having a flexible communication system is more important than ever now that remote work has become crucial to a company’s survival. One option is to issue company phones to telecommuters so they can communicate with clients and colleagues. But the ideal solution for most businesses is to use phone apps or softphones, and here are […]
Top 5 benefits of using softphones
How to improve data collection practices
As businesses of all sizes continue to adopt more apps and tools, the amount of available data grows exponentially. However, not all of that information is important or even useful. It’s critical that as you collect more data you keep it organized and relevant. The collection process is the best place to start. Before we […]
Best practices to maximize your CRM
Customer relationship management (CRM) software can add value to your business in many ways. Next to being a very important sales improvement tool, CRM software strengthens your company’s professional image in the market. However, not all CRM users utilize the software a hundred percent. Here’s what you can do with CRM to get the job […]
Keeping cloud costs under control
One of the most well known benefits of the cloud is it boosts cost efficiency. By moving to the cloud, small- and medium-sized businesses no longer have to worry about purchasing high-end equipment or maintaining full-scale data centers. However, there are quite a few costs associated with the cloud, so it’s important you know how […]
6 CRM best practices you need to know
Most companies have customer relationship management (CRM) software to help them keep track of contact information and purchase history. But having a large database is worthless if you’re not using it to build long-lasting relationships. To keep existing clients coming back and bring new ones in, follow these CRM best practices. Always update customer information […]