Switching to VoIP? Here are things to keep in mind

Voice over Internet Protocol (VoIP) services are revolutionizing the way businesses communicate by providing organizations with effective and consistent in-office communication for their value. But before you switch to VoIP, there are a few things you need to keep in mind: What are your network needs? When contemplating whether or not to get VoIP, it’s […]

Should your organization give up on landline phones?

As technology advances, old technologies get rendered obsolete and replaced. This includes technology we once thought staples of our lives, such as traditional landline phones. In fact, many small- and medium-sized businesses are considering making the switch from landline phones to a more modern alternative like Voice over Internet Protocol (VoIP) phone systems.

How 5G can improve your VoIP system

Voice over Internet Protocol (VoIP) is a cost-effective and reliable alternative to traditional landlines. The fifth generation of cellular network technology, commonly known as 5G, provides significantly faster speeds, lower latency, and increased capacity that can take VoIP networks to the next level. Read on to discover how 5G can improve your VoIP system.. Increased […]

Understanding and preventing VoIP theft of service

Voice over Internet Protocol (VoIP) allows you to make and receive phone calls over the internet, instead of using traditional phone lines. It offers many benefits, such as lower costs, higher quality, and more features. However, VoIP also comes with some security risks, such as VoIP theft of service. What is VoIP theft of service? […]

Leveraging call recording for business improvement

Call recording has become essential in the business world today. With the advancement of technology, businesses can now automatically record and analyze phone calls, providing valuable insights for agents, managers, and more. This article explores the significance of call recording for business communication and the various benefits it offers. What is call recording? Call recording […]

VoIP vs. VoLTE: Which is right for you?

When it comes to modern communication technologies, Voice over Internet Protocol (VoIP) and Voice over Long-Term Evolution (VoLTE) are two popular options for businesses. Both of these technologies offer significant advantages over traditional telephone systems, but understanding which one is better suited for your business requires a closer look. Let’s explore the key features and […]

4 Ways business phone systems have changed

The landscape of business phone systems has witnessed a paradigm shift, reflecting the rapid advancements in telecommunications technology. With the advent of mobile devices, the rise of remote work, and the emergence of unified communications, modern business phone systems have become much more powerful and sophisticated. Here are four ways business phone systems have changed. […]

How VoIP features can turn on-hold time into valuable moments

Clients often have to deal with being put on hold during a phone call and greeted by dull music or repetitive messages that do little to ease the frustration of waiting. As a business owner, you can do several things to make this experience better for your clients. Enhancing the on-hold experience is not only […]

Business VoIP: Tips to troubleshoot common issues

Many small- or medium-sized businesses could benefit from switching to Voice over Internet Protocol (VoIP) phone systems. But you can’t take advantage of the cost savings or improved efficiency without understanding how to use this technology properly and deal with the occasional issue. Here are some of the most common VoIP issues and how to […]

Cloud unified communications migration made simple: A comprehensive guide

Moving your unified communications (UC) system to the cloud offers global accessibility for your business operations. It allows you to manage your UC from any location, eliminating the need to travel to a specific site for reconfigurations or wait for updates to take effect. Additionally, basic administrative tasks can be performed by team members themselves […]