How would you search the internet for an item you didn’t know the name of? Throwing together a few descriptive words probably isn’t enough to find what you’re looking for, but what if you could search using just an image? Microsoft’s Bing lets you do exactly that and it’s receiving some big upgrades. How does […]

High-quality products and services can make a business successful, but exceptional customer service is what makes customers come back. This is why companies constantly try to innovate their customer service strategy — and some do it by adding artificial intelligence (AI) into the mix. How AI capabilities enhance customer service AI has two capabilities that […]

With so many affordable IT tools on the market, it’s a great time to be a small-business owner. Most of them are basic and won’t require much training, too, so you don’t have to be tech-savvy to use them effectively. All you have to do is find the right one for your particular goals and […]

Because Amazon Echo sold like hotcakes during the holidays, Alexa became the darling of Christmas 2017, taking over our homes and hearts. With the Android version of the app now enabled with voice control, Alexa can continue to smoothly make its way into our lives via our smartphones. Until recently, the Amazon Alexa app could […]

“Fad” is a dirty word for many small-business owners. Whether it’s what they’re selling or what they’re investing in, business owners need long-term and reliable investments to secure their future. With 2017 in the rearview mirror, we finally know what was a fad and what was a smart investment. See for yourself! Small businesses love […]

Voice over IP (VoIP) phone systems are over two decades old, and still going strong. That’s because it provides businesses with unparalleled mobility. What’s more, VoIP developers are constantly improving the technology, which means we can expect some exciting new trends for telecommunications in 2018. Here are just a few of them. Faster networks will […]

Voice-powered AI systems are enjoying a resurgence. With improved bandwidth, both on desktops and on mobile devices, software vendors can easily relay complex voice commands to the cloud to be analyzed by more powerful computing software. Everyone has seen Siri do it on Apple phones, but how many realize that Android has its own AI, […]