Phone Systems Solutions - VoIP Phone Systems

Thanks to vast improvements in technology and communications over the past few years, small business phone systems have become easier to use, more feature rich, and LESS expensive than ever before. If you’re tired of high-priced service call fees and the on-going problems caused by your out-of-date phone system, we can help.

What is Voice over IP?
VoIP is the name of a new communications technology that changes the meaning of the telephone call. VoIP means “voice transmitted over a computer network.” VoIP operates over most network types that use Internet Protocol (IP). IP Telephony unites organization’s many locations, including mobile workers, into a single converged network. It promises cost savings by combining voice and data on one network that can be centrally maintained and the running of voice cables is not necessary. With VoIP you are saving money on your phone bill and your phone equipment.

The Top 4 Reasons To Update Your Phone System Today:

  1. Increase sales, customer confidence, and portray a more professional image by eliminating dropped calls, voice mail errors, and mishandled calls.
  2. Drastically reduces your phone bill. New voice over IP technology merges your computer network and your phone system to drastically reduce long distance fees and lease line charges.
  3. Increase employee productivity. Employees are much happier and more productive when they are not dealing with problems caused by your phone system.
  4. Eliminate expensive technician visits. New “fool-proof” features make managing your phone system and handling calls incredibly easy. No waiting around for high-priced technicians to show up or paying high service call fees.

Vertical Wave Phone System:
Kortek Solutions sells and supports the Vertical VoIP phone systems . These systems feature enterprise class communications with a wealth of in depth technology, including VoIP, SIP, and a host of other compatibility options.

As small and medium-sized businesses grow, they often struggle with phone systems that can’t grow with them. With its best-in-class IP telephony and feature-rich functionality, Vertical’s systems unlocks the hidden potential inside your existing phone system, helping your people and your business work more responsively, productively and profitably.

Empower Your People:
Vertical’s Wave VoIP system offers a full complement of rich features that help your employees work more efficiently.

Users can instantly locate and check the status of co-workers, initiate conference calls or access contact information, so they spend less time searching for numbers and transferring calls. Sophisticated “find me” call routing capabilities ensure that your employees receive important calls at any time, and in any location. Voicemail messages are consolidated within a single account for quick, easy retrieval and response. Your team can record and store voice messages or live conversations, and create personalized, targeted voice and broadcast messages that save time and enhance communication. With Vertical Wave™ award-winning point-and-click interface, employees can quickly and easily take advantage of everything the system has to offer.

Enhance Customer Loyalty:
If your customers can’t get through quickly when they call, they might go elsewhere. Vertical Wave™ sophisticated call routing not only ensures that every inbound call is answered promptly and routed appropriately, but also gives you the power and flexibility to implement special features – such as priority handling for VIP callers, or voice broadcasting of limited-time offers – that increase customer satisfaction and loyalty.

Maximize Revenues and Save Money:
Vertical Wave™ helps grow revenues by empowering your team to maximize business opportunities as they present themselves. With intelligent call forwarding, employees never lose a sale due to a missed call. The ability to instantly access contact information or initiate a conference call helps build the relationships that build business. Wave’s features make it easy to gain valuable insight into business performance through features that allow you to monitor call volume, abandoned and misdirected calls, or response to marketing programs – providing valuable insight into your business. With its software-based architecture, Wave works with your existing phone system and grows with your business. Whether you’re adding new lines or opening a new office, Wave allows you to incrementally expand capacity or add new features without expensive hardware upgrades.

Microsoft Response Point:
Microsoft Response Point is complete phone system software designed specifically for small businesses with 1-50 employees. In the past, deploying an advanced phone system to a small business was considered impractical. Intended for large businesses, most phone systems in today’s market are expensive, arcane, and require a dedicated IT staff. Response Point provides a welcome alternative with advanced phone system software that is easy to deploy, use, and manage. The user-friendly Administrator software empowers an average computer user to set up a phone or make system changes in minutes. The unique voice-activated user interface helps connect employees and customers instantly with the people and information they need.

User Setup-  Add new Microsoft Response Point users quickly and easily. Microsoft Response Point phone system software makes it easy to add and manage up to 50 users—without purchasing additional licenses. Average PC users can complete moves, additions, and changes without relying on expensive onsite support.

  1. Easy-to-follow configuration wizards let you add users in a few quick steps, so adjusting to staffing peaks and valleys is simple.
  2. New-user voicemail is set up automatically, and user names are instantly added to the company directory.
  3. Once you’ve added a user, the phone configures itself. Just plug the new user’s phone into an Ethernet port and it’s ready to go.
  4. Adding a phone to a standard phone system typically requires a costly site visit from a telephony specialist—usually with an additional license charge for each phone you add. With Response Point, you can avoid the hidden fees and charges that come with hiring a specialist.
  5. Seamless VoIP integration, an update included in Response Point Service Pack 1, makes it even easier to grow. An intuitive user interface dramatically streamlines the process of setting up phone numbers and new user accounts with VoIP service providers.
  6. Upgraded firmware on phones and phone line adapters is available for SP1. The upgrade wizard automatically detects and provisions relevant devices.

Call us now for a quote at  702 242 4862.