Managed Services -
Unique service plans for Maintenance and support
Left unmonitored, your network and computers will inevitably fail, leaving employees idle and impacting your ability to do business—costing thousands through the loss of productivity, revenue, or your image. With Managed Services from Kortek Solutions we can take corrective action before the problem occurs, or before you even notice it. We call this proactive monitoring and repair.
Fact 1 -
Small and Medium Businesses report an average of over 50 hours of lost productivity per employee per year due to IT problems.
Fact 2 -
93% of IT problems can be proactively addressed via remote administration before they turn into performance problems, downtime, loss of data or security breaches.
Fact 3 -
Routine Maintenance consumes a large portion of your IT budget be it in the form of money that you pay an outsider to come and fix problems or the time that your internal IT staff spends on fixing everyday computer problems. Rarely is such maintenance done proactively resulting in more money and time to fix issues that should never have occurred.
Your business depends on your network’s availability, performance, and security—and your software is business-critical. The five most common IT frustrations for businesses:
- E-mail/Work Order delivery systems down
- Client database unavailable
- Spyware and unauthorized access issues
- Banned software (games and file-sharing) monopolizing resources
- Predictable hardware failures
We will constantly check and maintain the following:
- Update virus definitions
- Security flaws
- Install and update your systems and servers
- Clean and defrag slow computers
- Connect printers and scanners
- Add new employees to the network,configure their station set up their email, so that they are ready to work
- Check your backup and consult where in areas of concern
- Upgrade patches
- Spam & virus control
- Stream-line network performance
- Exchange server & email optimization
- Maintain & optimize routers/switches
- Upgrades/new hardware & software install
Kortek Solutions Customer Commitment Program- Benefits to you include:
- Significant decrease in downtime
- Improved network and hardware performance
- Lower costs and increased efficiency via resource reallocation
- Protection against security breaches
- Increased employee productivity by automating routine administrative functions
- Reduced hourly rate for services
- Priority scheduling
- Free phone help desk support
- Access to online eTicket service/support request with tracking
- Reporting to our customers so you see the benefit
How It Works:
The managed services solution has multiple components:
Agents are installed on every desktop and server that will be managed. The remote data center application handles all the analytical processing, alerting, reporting and controls the interaction with the agents that are installed. The Remote Administration Console provided engineers the ability to analyze and troubleshoot problems, remotely. With Kortek Solutions managed services you don’t have to worry that your desktops, servers and remote laptops are protected from Viruses, Spyware or Trojans. We even ensure Windows updates are applied correctly and on time to protect you. At the heart of your company, Windows server, our managed services software will provide the proactive data needed to keep your business ahead of potential problems or server outages.
Our commitment to you…….
Try us out for a month. If you are not happy, you are free to cancel the service. There are no long term commitments. We are affordable, reliable and insured so you know at all times, you dealing with a team of professionals. Our proactive approach to managing computer networks will free-up capital that you can spend on GROWING your business, not fixing it. Call us for a free 1 month Managed Services network assessment and monitoring solution today. You can reach us at 702 242 4862.